Last updated: June 29, 2026

At Sun Rise, we value the trust you place in us for your home appliances and electronics. As a premier electronics showroom in Motihari since 1985, we strive to ensure a smooth, worry-free shopping experience. Please read our Return, Replacement, and Refund Policy carefully to understand your rights and the guidelines for returning or replacing products.

1. Standard Returns & Replacements

Due to the nature of high-value consumer electronics and home appliances (including Air Conditioners, Refrigerators, Smart TVs, and Washing Machines), we accept return or replacement requests within 7 days of delivery/purchase only under the following conditions:

• Damaged on Delivery: The product received has physical damage or is broken upon unboxing.
• Defective/Non-Functional: The product is not working or has a manufacturing defect at the time of installation.
• Mismatched Product: The product delivered is different from the model or specifications ordered.

2. Dead on Arrival (DOA) & Brand Warranty

For major appliances from brands such as LG, Samsung, Voltas, Sony, Whirlpool, and Godrej:

• Authorized Installation: We highly recommend that appliances are unboxed and installed only by authorized brand technicians. Self-unboxing or self-installation of major appliances may void the brand warranty and make the product ineligible for returns.
• DOA Verification: If a product is found defective upon installation, a brand-authorized technician must inspect the product. If they confirm a manufacturing defect, they will issue a DOA (Dead on Arrival) Certificate.
• Replacement/Refund: Upon receipt of the brand's DOA Certificate, Sun Rise will immediately arrange a brand-new replacement or a full refund for the customer.

3. Non-Returnable Conditions

We cannot accept returns or offer replacements under the following circumstances:

• Change of mind, personal preference changes, or finding a different price after purchase.
• Products that have been installed, operated, or used (unless a manufacturing defect is verified by the brand technician).
• Physical damage, dents, scratches, or cosmetic issues caused by improper handling, self-installation, or usage after successful delivery.
• Products missing their original packaging, user manuals, remote controls, power cords, warranty cards, or included accessories.
• Products with altered, defaced, or missing serial numbers.

4. How to Initiate a Return or Replacement

To report a damaged, defective, or incorrect product, please contact us immediately:

• Call us: +91 9546406032
• WhatsApp: Send a message with your invoice details and a photo/video of the issue to +91 9546406032.
• Store Visit: You can visit our main showroom located at Main Rd, in front of bari masjid, Motihari, Bihar 845401 with your purchase invoice.

5. Inspection & Processing

Once you initiate a return request:

1. For local deliveries in Motihari, we will schedule a pickup or coordinate with the brand technician to inspect the item at your home.
2. Once the product is received at our store or the DOA status is confirmed by the brand, it will undergo a quality assessment.
3. If approved, your replacement product will be dispatched within 2-3 business days (subject to stock availability).

6. Refunds

If a replacement is not available or you choose to receive a refund:

• Refunds will be processed back to the original payment method (Bank Transfer, UPI, Credit/Debit Card, or Cash for cash-on-delivery/in-store purchases).
• Refund processing times typically range from 5 to 7 business days once the return is approved.

7. Contact Us

If you have any questions or require support regarding our return and replacement policies, please reach out to us via our Contact page or visit us in-store.